U- and E-Service, Science and Technology
This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.Service Quality Assessment in Provision of Library Services Masitah Ahmad1, Jemal Abawajy1, and Tai-hoon Kim2 1 School of information ... Unfortunately, the traditional quantitative measurement of library collections is no longer appropriate, nor applicable, as a means of quality of service assessment. ... In many service industries, companies have created programs which incorporate a survey thatanbsp;...
| Title | : | U- and E-Service, Science and Technology |
| Author | : | Tai-hoon Kim, Hojjat Adeli, Jianhua Ma, Wai-chi Fang, Byeong-Ho Kang, Byungjoo Park, Frode Eika Sandnes, Kun Chang Lee |
| Publisher | : | Springer Science & Business Media - 2011-11-29 |
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